Centro de ayuda / Connecting your PMS
Where room cleaning status comes from and where it shows up.
Para operadores · 2 min de lectura
Staklio reads each room's housekeeping status from your PMS and shows it where it changes a decision — in the balancer, next to the rooms you are choosing between. Sending an arriving guest to a room that has not been cleaned is the kind of mistake that is obvious afterwards and invisible beforehand.
Mews only, today. Cloudbeds and StayNTouch properties will show no housekeeping information at all — not an error, simply nothing, and rooms appear without a status label.
It refreshes with every sync, so under default settings it is at most fifteen to twenty minutes old. A room cleaned since the last sync stops showing as dirty on its own.
Why do all my rooms show as clean?
Most likely your property is on Cloudbeds or StayNTouch, where the status is not available. Nothing is broken.
Can I mark a room dirty in Staklio?
No. Do it in your PMS.
Where exactly does it appear?
In the balancer, next to each room in the queue, and on the full room list.
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