Effective date: 6 July 2026
These Terms & Conditions (“Terms”) govern access to and use of the Staklio platform. Staklio is operated by Synrfy B.V., a private limited company incorporated under the laws of the Netherlands, with registered office at Krabbedijk 4, 4503 GN Groede, the Netherlands, registered with the Dutch Chamber of Commerce (KVK) under number 96804270, VAT number NL867768605B01, operating under its registered trade name Staklio (“Staklio”, “we”, “us”). Contact: info@staklio.com.
1.1 These Terms apply to every use of the Platform by a business customer (“Customer”) and its Owners.
1.2 Where Customer and Staklio have signed a Software Subscription Agreement (including its Order Form and Data Processing Agreement), that agreement prevails over these Terms to the extent they conflict. These Terms fill any gaps.
1.3 Staklio provides services to businesses only, not to consumers.
3.1 Grant. Staklio grants Customer a non-exclusive, non-transferable right to access and use the Platform for its own internal business purposes and to make the owner-facing portal available to its Owners, for the duration of the applicable subscription.
3.2 White label. The owner-facing portal is presented under Customer’s own brand. Staklio’s role as the underlying software provider is not displayed to Owners.
3.3 Hosting and availability. Staklio hosts the Platform and targets 99.5% availability per calendar month, measured excluding planned maintenance, downtime caused by Customer’s own configuration, accounts, or systems, and any downtime caused by third-party services (including the PMS) or events outside Staklio’s reasonable control. If availability falls below the target in a calendar month, Customer’s sole and exclusive remedy is a service credit of 5% of that month’s fees for each full percentage point below the target, up to one month’s fees. Credits must be requested in writing within 30 days after the end of the relevant month and are applied to a future invoice.
3.4 Dependency on the PMS. The Platform relies on a working connection to Customer’s PMS account. The accuracy of statements depends on the accuracy and completeness of the data in the PMS and the data Customer provides during onboarding.
3.5 Support. Staklio offers email support and aims to respond within one business day. Support is available during business hours across Central European Time and US Central Time. Planned maintenance is scheduled in advance and, where possible, carried out outside peak hours. Staklio takes regular backups of Customer data.
3.6 Security. Staklio maintains appropriate technical measures to protect Customer data, including encryption of data in transit and, where applicable, at rest, multi-factor authentication for administrative access, regular backups, and access logging.
4.1 Pricing. The base rate is USD 8 per Owner per month, unless a different rate or discount is stated in the Order Form. No setup fees apply. Current pricing is available on our pricing page.
4.2 Billing. Fees are billed monthly in advance, starting at Go-Live. The Owner count is recalculated at the start of each billing month based on the Owners then active on the Platform. The Owner count as recorded in the Platform at the start of the billing month is decisive, absent manifest error.
4.3 Payment. Invoices are payable within 14 days. Late payments accrue interest at 1.5% per month or the maximum rate permitted by law, whichever is lower. Fees already paid are non-refundable except where required by law. Staklio may suspend access if undisputed invoices remain unpaid for more than 30 days after written notice.
4.4 Taxes. Fees are exclusive of any applicable sales tax, VAT, or withholding tax, which are for Customer’s account where due by law.
4.5 Price adjustment. Staklio may adjust the fees once per calendar year on at least 60 days’ written notice. Any increase will not exceed the US Consumer Price Index (CPI-U) plus 5%, unless agreed otherwise.
5.1 Monthly subscriptions run on a monthly basis and are terminable by either party on 30 days’ written notice.
5.2 Annual, prepaid subscriptions: Customer pays 12 months in advance, based on the Owner count at the start of the prepaid year, and receives the discount stated in the Order Form. Owners added above the prepaid count during the year are invoiced as a one-time pro-rata charge for the remainder of the annual term at the discounted rate; the prepaid amount is not reduced if the Owner count falls. Termination for convenience does not apply during a prepaid year. If Customer does not prepay a following year, the subscription continues on monthly terms.
5.3 Termination for cause. Either party may terminate with immediate effect if the other commits a material breach that is not cured within 30 days of written notice.
5.4 Effect of termination. On termination, Customer’s and Owners’ access ends. On Customer’s written request made within 30 days of termination, Staklio will make Customer’s data available for export in a common format such as CSV, JSON, or Excel, after which Staklio may delete it in line with the applicable data processing terms.
6.1 Staklio leads onboarding through a defined process: intake and kickoff, connecting and syncing the PMS, configuring ownership and the financial model, validation and sign-off, branding and access, team training, owner activation, and handover to the monthly rhythm.
6.2 Data sign-off gate. No Owner is given access before Customer has reviewed a test statement over a known period and confirmed in writing that the figures are correct.
6.3 Customer provides timely access to its PMS account, accurate ownership and revenue data, and a single point of contact for the onboarding.
7.1 Customer is responsible for the accuracy of the ownership data, revenue baselines, fee structures, and owner-stay arrangements it provides, and for communicating with its Owners.
7.2 Customer maintains its own PMS account and the relationship with the PMS provider, and ensures Staklio has the access needed to operate the Platform.
7.3 Customer is responsible for its own and its Owners’ use of the Platform and for keeping login credentials secure.
7.4 Customer and its Owners will not misuse the Platform, including by attempting to gain unauthorized access, scraping data other than their own, misusing any application programming interface, circumventing security measures, or interfering with the normal operation of the Platform.
8.1 In providing the Platform, Staklio processes personal data of Owners on behalf of Customer. Customer acts as controller and Staklio as processor. A Data Processing Agreement is part of every Software Subscription Agreement. See also the Staklio Privacy Policy.
9.1 Each party keeps the other’s non-public business and technical information confidential and uses it only to perform the agreement. This obligation survives termination for three years. It does not apply to information that is or becomes public through no fault of the receiving party, or that must be disclosed by law.
10.1 Staklio owns and retains all intellectual property rights in the Platform. Nothing in these Terms transfers ownership of the Platform to Customer.
10.2 Customer owns its own data and its brand, and grants Staklio the right to use its brand assets solely to configure and operate the white-label portal.
10.3 Customer will not copy, modify, reverse engineer, decompile, create derivative works from, sublicense, or attempt to derive the source code of the Platform.
11.1 Staklio warrants that it will provide the Platform with reasonable skill and care. Beyond this, the Platform is provided “as is” and Staklio does not warrant that it will be uninterrupted or error-free.
11.2 Staklio is not a financial, tax, or accounting advisor. Statements and reports produced by the Platform are operational tools and do not constitute financial or tax advice.
11.3 Staklio is not responsible for errors or losses arising from data corruption within the PMS, incorrect ownership percentages or revenue baselines, incorrectly prepared import files, or import errors caused by data Customer provides.
11.4 Staklio warrants that, to its knowledge, the Platform as provided does not infringe the intellectual property rights of any third party.
12.1 Staklio will defend and indemnify Customer against third-party claims that the Platform, as provided by Staklio, infringes that third party’s intellectual property rights, and will pay damages and reasonable costs finally awarded, except for claims arising from (a) modifications not made by Staklio, (b) combination with software or services not provided by Staklio, or (c) data or materials supplied by Customer.
12.2 Customer will defend and indemnify Staklio against third-party claims, including claims by Owners, arising from Customer’s breach or from the inaccuracy of data Customer supplies.
12.3 The indemnified party will promptly notify the other, allow the indemnifying party to control the defense, and provide reasonable cooperation. No settlement may impose obligations on the other party without its consent.
13.1 Neither party is liable for indirect or consequential loss, including lost profits or lost data, except where this cannot be excluded by law.
13.2 Except as set out in 13.3, each party’s total aggregate liability is limited to the total fees paid by Customer in the 12 months preceding the event giving rise to the liability.
13.3 For liability arising from a security incident or a breach of Staklio’s data protection or confidentiality obligations, Staklio’s aggregate liability is limited to two times the annual fees paid or payable by Customer in the 12 months preceding the incident.
13.4 These limitations do not apply to liability for fraud, willful misconduct, a party’s indemnification obligations, or fees due for the service.
14.1 Staklio maintains commercially reasonable insurance appropriate to the nature and scale of the service and will provide summary evidence of cover on reasonable request.
15.1 Governing law and disputes. These Terms are governed by the laws of the Netherlands. The parties will first attempt to resolve any dispute through good-faith negotiation for 30 days. Any remaining dispute is subject to the exclusive jurisdiction of the competent courts in the domicile of the defending party.
15.2 Changes to these Terms. Staklio may update these Terms; the current version is always available at staklio.com. Material changes are announced at least 30 days in advance. For customers with a signed agreement, section 1.2 applies.
15.3 Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, including outages of third-party services such as the PMS or cloud hosting providers, internet or power failures, natural disasters, or acts of war.
15.4 Severability. If any provision is held unenforceable, the remaining provisions stay in effect and the provision is applied to the maximum extent permitted.
15.5 No third-party beneficiaries. These Terms do not create rights for any person other than Staklio and Customer, including Owners.
Synrfy B.V., trading as Staklio · Krabbedijk 4, 4503 GN Groede, the Netherlands · KVK 96804270 · VAT NL867768605B01 · info@staklio.com
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