Help center / For owners

Reading & disputing statements

Understand your monthly statement and raise an issue.

For owners · 2 min read

Each month you receive a statement showing gross revenue, the deductions applied, and your net payout. Every figure traces back to a dated reservation or owner stay, and you can download a PDF.

If something looks off

  1. 1 Open the statement and review the line items.
  2. 2 If you disagree, use Dispute and add a reason.
  3. 3 Your operator is notified, investigates, and resolves it — any correction appears as an adjustment on a later statement.
Note: Accepting a statement is optional but helps your operator know everything is in order.

Related articles

› Your owner portal › Reading your dashboard › Book a stay in your own unit › Understanding your allowance

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